Returns & Refunds Policy

We want you to love your yarn! 🩷

At Knit Me Harder Co., we take pride in our lovely, chunky creations and quality yarn. If something isn't quite right, we're here to help.

30-Day Returns

We offer a 30-day returns policy on eligible items, starting from the date your order is delivered.

For change-of-mind returns made outside the statutory 14-day cancellation period, items must be unused, in their original condition and, where possible, in their original packaging.

Yarn that has been knitted, cut, altered or used in a project cannot normally be returned under our additional goodwill returns policy.

This does not affect your statutory consumer rights.

Your Right to Cancel an Online Order

For most online purchases, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

Once you've notified us of your decision to cancel, you have a further 14 days to return your items.

You may inspect items as you would in a shop. If goods have been handled beyond what is necessary to inspect them, we may make a deduction for any reduction in value, where permitted by law.

To cancel an order, please email hello@knitmeharder.co.uk with your name, order number and a clear statement that you wish to cancel.

Faulty, Damaged or Incorrect Items

If something arrives damaged, faulty or incorrect, please contact us at hello@knitmeharder.co.uk.

We'll work with you to put things right in accordance with your statutory consumer rights.

Where an item is faulty or incorrect, we'll cover reasonable return postage costs where we're legally required to do so.

Your statutory rights are not limited to 30 days.

Return Postage

For change-of-mind returns, customers are responsible for return postage costs.

We recommend using a tracked delivery service and keeping proof of postage.

Please contact us before returning your items so we can provide the correct return address and instructions.

Refunds

For returns made under your statutory cancellation rights, refunds will be issued within 14 days of receiving the returned goods or receiving evidence that you've sent them back, whichever is earlier.

Where legally required, we'll refund the original standard delivery charge. Additional charges for premium delivery options are not refundable.

For returns under our additional 30-day goodwill policy, refunds will be processed within 14 days of receiving and checking the returned items.

Refunds will be made using your original payment method unless otherwise agreed.

Please allow additional time for your bank or payment provider to process the refund.

Sale Items

Sale items have the same statutory consumer rights as full-price items.

Sale items may also be returned under our additional 30-day policy where they meet the eligibility conditions above.

Personalised and Custom-Made Products

Products made to a customer's individual specifications or clearly personalised may be exempt from the statutory 14-day change-of-mind cancellation right.

We will make any applicable exclusions clear before purchase.

Simply being handmade or made after an order is placed does not automatically mean a product is exempt.

This does not affect your rights if an item is faulty, damaged or not as described.

Digital Products

Different cancellation rules may apply to digital products, such as downloadable patterns.

Where you have expressly agreed to immediate access and acknowledged that you will lose your cancellation right once downloading begins, the statutory cancellation right may no longer apply.

Your statutory rights regarding faulty digital content remain unaffected.

How to Request a Return

Simply email hello@knitmeharder.co.uk with your order number and details of your return.

We'll provide the relevant return instructions and help get things sorted.

Thank you for supporting Knit Me Harder Co.

FOR MAKERS WHO LIKE IT CHUNKY! 🩷🖤